topic Re: Remaining Device payment in Contracts & Billing

Remaining Device payment

arifHoque1234 — Mon, 13 May 2024 13:33:42 GMT

I am using monthly EE contract device for Two years contract. But since a few month I am suffering from device connectivity issue. How I see remaining monthly device payment without sim plan?

Re: Remaining Device payment

XRaySpeX — Mon, 13 May 2024 13:45:24 GMT

Did you take out a flex-pay plan? If not, there is no separate device payment.

EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract.

Re: Remaining Device payment

bristolian — Mon, 13 May 2024 14:44:04 GMT

@arifHoque1234 wrote:

I am suffering from device connectivity issue

What is the device connectivity issue you're having?

Re: Remaining Device payment

arifHoque1234 — Mon, 13 May 2024 15:02:52 GMT

Iphone 15 pro

Re: Remaining Device payment

Chris_B — Mon, 13 May 2024 16:32:21 GMT

@arifHoque1234 If you have a flex tariff you can see how long you have left to pay via the EE app. Open the app click MANAGE>BILLS & PAYMENTS>SEE YOUR BILLING & DEVICES> on your flex pay click SEE DETAILS. There you’ll see whats left to pay. But at the device isn’t 12 months old you you have a warranty on the device. Contact Apple and they can run tests on it to see if it’s faulty and fix/replace it if needs be.

Have you tried a network reset on the device? This is in SETTINGS>GENERAL>TRANSFER OR RESET>RESET>RESET NETWORK SETTINGS.