topic My watch contract ended in March, how do l terminate . I am still billed for it. in Contracts & Billing

My watch contract ended in March, how do l terminate . I am still billed for it.

Dilly6 — Fri, 10 May 2024 09:35:24 GMT

Re: My watch contract ended in March, how do l terminate . I am still billed for it.

Northerner — Fri, 10 May 2024 09:37:43 GMT

Hi @Dilly6

Unless you gave 30 days notice then your contract has not ended just your minimum contract term.

To cancel you need to call EE CS on 150.

Thanks

Re: My watch contract ended in March, how do l terminate . I am still billed for it.

Profile closed — Fri, 10 May 2024 09:38:40 GMT

Hello @Dilly6

Once your term for your contract is up you will be put under a 30 day rolling contract. You will need to call to give notice

If you call 150 and select Thinking of Leaving to cancel your contract.

However there is info about cancelling your contract here - https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee

Re: My watch contract ended in March, how do l terminate . I am still billed for it.

bristolian — Fri, 10 May 2024 10:06:12 GMT

@Profile closed wrote:

Once your term for your contract is up you will be put under a 30 day rolling contract.

This is at the heart of the popular misconception about contracts "ending". You are always on a 30day rolling contract from day-one - nothing changes there.

The only difference is the minimum term finishes - some call this a "commitment period".