Account Number

SA-M — Thu, 09 May 2024 17:40:50 GMT

This wasn't going to be a complaint, but I've had such a bother trying to pay a bill, it's turning into a complaint with only 472 words remaining!

I have recently added a SIM to my account for my mother but due to sight difficulties, I've not activated the number, yet I'm still being charged for it. I would appreciate the costs associated with the additional SIM be refunded.
I've explained before about being paid every 4 weeks and that it will play havoc with monthly charges, however, that is something I need to put right with my bank and/or my employer.
I had arranged/identified a cost for my package with the shop in Longbridge, Birmingham. This was to be £28.something but then a price increase occurred and now it's £38.something, but with discounts it comes down to £34.something. The only thing about discounts, they can be stopped without a change to my contract.

To allow time for my request to be processed, I'll make a part payment now of £35.00 and the remainder when we can agree on the costs to date. I don't expect your computer to un-restrict my account with a payment less than it refers, in the recorded message I receive when trying to make a call, however, as a good will gesture that will mean something to me and my mother, I would hope my service to be restored and if EE are prompt with a response that is acceptable all round, I could clear my arrears before the next statement is due.

Ooh, would you look at that, 106 words left. How much will EE knock off my bill for only using 394 words. Oops, that wasted 28 more words…d’oh

Thank you and regards,

SA-M

Re: Account Number

Chris_B — Thu, 09 May 2024 17:53:26 GMT

@SA-M Doesn’t matter if you haven’t activated the sim the contract for has started. It doesn’t start on sim activation. You’re not owed any refund as you are within a contract period that already stated.

And this is a public forum not customer services. You have to speak with customer services about your other issues.

Re: Account Number

bristolian — Thu, 09 May 2024 17:54:53 GMT

There's no account access on this forum, neither is a post on this community any stage of EE's complaints process.

You can lodge a complaint on https://ee.co.uk/contact-ee/complaint but any urgent issues are best dealt with via CS in the fist instance, as complaints can take several days for an initial response.

topic Re: Account Number in Contracts & Billing

Account Number

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Re: Account Number