topic Re: Upgrade Costs in Contracts & Billing

Upgrade Costs

Geriguiguitu — Wed, 08 May 2024 18:12:10 GMT

Hi,

I'm looking to upgrade since my contract is ending but every phone I look at on EE says that I'm not eligible for any plans and wants me to pay full price for just the phone. Are there problems with plans on the Pixel 8 series?

I just want a new phone and a new plan.

Any help appreciated.

Thanks.

Re: Upgrade Costs

Chris_B — Wed, 08 May 2024 18:18:25 GMT

@Geriguiguitu Are you going through your EE account to upgrade?

Re: Upgrade Costs

Geriguiguitu — Wed, 08 May 2024 19:41:40 GMT

Yes. I use the EE app and click the Upgrade advert-looking thing which take me to the browser store. I then log in to the store and encounter the above issue. I've tried logging out and it seems everything is cheaper and shows the deals properly but it won't allow me any plans for new phones when I use my account.

Re: Upgrade Costs

Chris_B — Wed, 08 May 2024 20:12:43 GMT

@Geriguiguitu Try clicking manage, view your full usage, your plan details, scroll down and you should see UPGRADE.

Re: Upgrade Costs

Geriguiguitu — Thu, 09 May 2024 20:40:48 GMT

I followed your instructions and it leads me to the same place where I have the issue. I click on the phone I want but it wants me to pay in full (or pay so much upfront that I'd only pay £1 /month for the phone) and for plans says "No plans available. You're not eligible for any plans for this device right now.".

Re: Upgrade Costs

Christopher_G — Fri, 10 May 2024 06:52:04 GMT

Hi @Geriguiguitu

Welcome to the community.

I'm sorry that you're not able to view your offers online. I recommend calling 150 so they can look into this for you, or pop into your nearest EE Store.
Chris