Wrong amount owed in billing area.

Cheule — Sat, 04 May 2024 18:50:37 GMT

Hi, had a problem recently where I was unable to work for a couple of weeks. During this time, my debit bounced and my access was cut off. Once cash started to come back in, I paid £100 into the account to get access restored, leaving just this current month to pay.

However, the site does show the £100 added to the account but every other page still insists that I owe £171 and that I need to pay now. I suspect it's also blocking me upgrading one of the phones to a sim only contract even though it's within 20 days of the contract ending.

Re: Wrong amount owed in billing area.

Northerner — Sat, 04 May 2024 19:20:27 GMT

Hi @Cheule

You'll need to speak to EE CS about this issue. Use Skype and the number in my signature over wifi.

Thanks

topic Re: Wrong amount owed in billing area. in Contracts & Billing

Wrong amount owed in billing area.

Re: Wrong amount owed in billing area.