topic Plan charged twice!! in Contracts & Billing

Plan charged twice!!

Mikeyevans_2003 — Thu, 02 May 2024 20:37:22 GMT

Hello, got my bill today and my main plan got charged twice!! In the attached photo there is a second charge one for 70 odd pound and one for 7 pound!!! I have no idea why I am getting charged twice for one plan!!! It’s taking the mick!! I changed my phone number and I got promised that it won’t be charged to my bill because I provided details on why I want to change my number, I went on the chat to say if I will be charged but apparently I have been lied too!! This company is filled with lies!!

Re: Plan charged twice!!

XRaySpeX — Thu, 02 May 2024 20:45:29 GMT

Are the 2 charges, £73 & £7, covering diff periods? The detail should show it..

Re: Plan charged twice!!

Mikeyevans_2003 — Thu, 02 May 2024 20:59:48 GMT

nope

Re: Plan charged twice!!

Mikeyevans_2003 — Thu, 02 May 2024 21:01:06 GMT

trying to click on the charges but it wont show and this is my bill for this month it got released today

Re: Plan charged twice!!

Leanne_T — Fri, 03 May 2024 07:10:31 GMT

Hi @Mikeyevans_2003

Thanks for coming here.

Have you recently joined EE or upgraded?

Speak soon 🙂

Leanne.

Re: Plan charged twice!!

bristolian — Fri, 03 May 2024 08:25:45 GMT

You can't have 2 active plans on the same mobile number at the same time, the charges are associated with the number.

Checking your full bill breakdown should at least provide an explanation of this.

Re: Plan charged twice!!

Mikeyevans_2003 — Fri, 03 May 2024 08:47:02 GMT

Nope I haven’t upgraded recently

Re: Plan charged twice!!

Mikeyevans_2003 — Fri, 03 May 2024 08:47:48 GMT

Tried to click on it but it won’t let me and there isn’t an explanation why I got charged twice for one plan

Re: Plan charged twice!!

Mikeyevans_2003 — Fri, 03 May 2024 08:48:19 GMT

Been a user for nearly 2 years

Re: Plan charged twice!!

James_B — Fri, 03 May 2024 09:01:20 GMT

Have you downloaded a PDF of your full bill, @Mikeyevans_2003?

If not, please tap the View bill tile in the EE app, followed by Download your bill.

That will show the billing period each charge covers.

James

Re: Plan charged twice!!

Mikeyevans_2003 — Fri, 03 May 2024 09:51:55 GMT

Yes I have and it does not say what the charges are

Re: Plan charged twice!!

James_B — Fri, 03 May 2024 09:57:12 GMT

Are both charges listed under the same billing period and phone number, @Mikeyevans_2003, or does one charge cover the time during the billing period that your old number was active and one the period after your number change?

James

Re: Plan charged twice!!

bristolian — Fri, 03 May 2024 09:58:06 GMT

Forum tip - you have a short time after posting to edit posts, avoiding the need for multiple short replies. No-one on this forum has access to your individual account, so you can do one of the following..

1: Post up a suitably-redacted copy of your bill, with personal details obscured, and we can advise accordingly.

2: Contact EE CS on 150, they have access to your account and can advise.