topic Re: Upgraded contract by someone else ,fraud,phone is dispatched to someone else in Contracts & Billing

Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Geanibanu — Tue, 30 Apr 2024 21:48:56 GMT

Re: Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Christopher_G — Wed, 01 May 2024 06:38:02 GMT

Hi @Geanibanu

Welcome to the community

I recommend speaking with our Mobile Care team as soon as possible so that this can be looked into further.

Chris

Re: Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Geanibanu — Wed, 01 May 2024 06:48:03 GMT

@Christopher_G wrote:
Hi @Geanibanu
Welcome to the community
I recommend speaking with our Mobile Care team as soon as possible so that this can be looked into further.
Chris

Thanks a lot I wait 8 O'clock to call them ,hope this will sort it ,it's so stressful to know how easy someone can pretend and use your informations ,thanks ,will keep updated

Re: Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Christopher_G — Wed, 01 May 2024 06:55:05 GMT

I hope you get sorted, @Geanibanu

Keep us updated please.

Chris

Re: Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Geanibanu — Wed, 01 May 2024 08:26:07 GMT

Everything seems OK now ,the upgrade is stopped ,the parcel is stopped and contract will be reversed ,the fraud team is on the case so it looks good so far ,what a relief

,thanks a lot

Re: Upgraded contract by someone else ,fraud,phone is dispatched to someone else

Christopher_G — Wed, 01 May 2024 08:33:53 GMT

Thanks for coming back to let me know, @Geanibanu 🙂

Chris