topic Re: Loyalty free upgrade in Contracts & Billing

Loyalty free upgrade

LPJH987 — Tue, 30 Apr 2024 10:41:08 GMT

Hi there. I’m just outside my 45 day early upgrade term but online it shows a section saying

“Thanks for your loyaltyTreat yourself early

Get 100% off Early Upgrade fee. There's never been a better time to upgrade.”

now when I go to uograde the early fee is still wanting to be paid in my basket on checkout. Why is this when I’m being offered an 100% off early upgrade fee. Surely this is a bit on a contradiction?

Re: Loyalty free upgrade

Christopher_G — Tue, 30 Apr 2024 12:46:06 GMT

Hi @LPJH987

Is that the full message? If not, could you post the rest of it please and we'll take a look at it for you?

Thanks

Chris

Re: Loyalty free upgrade

LPJH987 — Tue, 30 Apr 2024 13:00:54 GMT

this is what shows online so when I click on that and go right to the end of checkout it’s showing that to place the order I’ll need to pay an early upgrade fee

Re: Loyalty free upgrade

Christopher_G — Tue, 30 Apr 2024 14:48:58 GMT

OK, thanks @LPJH987

If you speak to our team on 150, they'll be able to check your account and see what they can do to help you upgrade.

Chris