topic Re: Trying to close my mobile account from Australia in Contracts & Billing

Trying to close my mobile account from Australia

Georgesing — Sun, 28 Apr 2024 09:20:59 GMT

I have moved to Australia and have my English phone with my EE number, I have kept it temporarily but now need to close my mobile account. My contract ended in January 2024 so I am not tied in to a contract period.

I cannot contact EE by phone, I only have EU roaming and have tried to add Data Roaming to my phone twice but still cannot telephone EE either by using the 150 number or the number specified for phoning from abroad 07953 966150. Both times I have added the roaming it has added 16 pounds to my account for next month, I am loath to do it again. I have tried to text using 150 but the answers are automated and do not help. I'm sure there used to be an online chat box but there doesn't appear to be now. I have checked emails received from EE but they are all 'do not reply to this email'.

As it stands, I am paying my monthly bill but not using the phone and will not now use it at all, can anyone advise please how I can contact EE to cancel my number and account?

Re: Trying to close my mobile account from Australia

XRaySpeX — Sun, 28 Apr 2024 12:27:07 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Trying to close my mobile account from Australia

bristolian — Sun, 28 Apr 2024 13:19:20 GMT

@Georgesing wrote:

I cannot contact EE by phone, I only have EU roaming and have tried to add Data Roaming to my phone twice but still cannot telephone EE either by using the 150 number or the number specified for phoning from abroad 07953 966150

Data roaming simply means using mobile data whilst roaming. Voice calls don't use mobile data, and if you only have EU-roaming enabled, you cannot roam outside the EU.

Whether you use that roaming for data roaming, text roaming or voice-call roaming is a secondary question to having roaming enabled in the first place.

In your case, the Skype solution is probably easiest