topic Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions in Contracts & Billing

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Wed, 24 Apr 2024 14:30:55 GMT

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Wed, 24 Apr 2024 14:45:42 GMT

@Daipop : What are actually trying to do to get this error msg?

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Wed, 24 Apr 2024 14:59:24 GMT

See what they actually have me subscribing to & the monthly cost?
Sent from my iPad

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Wed, 24 Apr 2024 15:01:07 GMT

Are you on contract or PAYG?

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Wed, 24 Apr 2024 15:02:23 GMT

Contract Monthly EE Simo Full works with BT

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Wed, 24 Apr 2024 15:09:27 GMT

Look in your online MyEE under Home > Plans & Subs > Plan Details.

For your BT contracts you'll need to look at your MyBT a/c.

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Thu, 25 Apr 2024 13:52:17 GMT

Barbara from EE billing quickly resolved issue with mobile but can’t sort BT account ??? At least she was a very nice & efficient lady & it is progress i hope ???

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 02:05:36 GMT

Getting worse now Darius said all will be fine BUT just had a message saying “sorry you’ve decided to stop your Netflix pls see billing for future pricing of your plan ?” Unable to access billing ?? Useless !!

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Katie_B — Fri, 26 Apr 2024 06:27:08 GMT

Hello @Daipop.

Are you able to try accessing your billing this morning?

Katie

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 08:37:08 GMT

Still the same Katie shows £69.95 paid which is grossly overcharged as changed to Simo from 17 March when handset subs ended - Barbara in billing submitted a credit & told me what my bills would be going forward & also promoted send to email me solutions but still waiting - can’t interrogate subscriptions as “ This service is not available right now?” It’s a RIP OFF Katie 🤪

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 08:39:27 GMT

Sorry Katie reply in wrong place - my 80 year old grey matter not as tech savvy these days 🙏

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Katie_B — Fri, 26 Apr 2024 09:32:43 GMT

Thanks for getting back to me @Daipop.

When did you speak with Barbara?

Are you trying access subscriptions with BT or EE?

Katie

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Fri, 26 Apr 2024 13:42:50 GMT

Are you trying access mobile or Broadband subscriptions?

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 13:58:07 GMT

Both Mark
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Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Fri, 26 Apr 2024 14:01:34 GMT

Mobile with EE & BB with BT?

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 14:30:07 GMT

Yep! Ordered the All Rounder deal on 17 March & engineer booked for 22 March but failed to turn up !! Rung to check & was told “ but you cancelled” ???? Trying to explain the contradiction they were providing they said they would call back - checked order & saw “some of your order has changed - we”ll be in touch!” Waited but then couldn’t access my account & yesterday Darius told me he had sorted it - HE HASN”T another pathetic promises perhaps?? Apparently I have an Executive Compaint open which prevents normal access & Sarah is due to call me on Monday 29 April with a resolution & hopefully a refund of overcharges & compensation ??? Watch this space ???
BT/EE making futile attempts since February 2023 to integrate their systems but looks like another Post Office style disaster as BT/EE can do what they like on your account but your not allowed the RSVP to emails from them?? They can charge anything they like to your account & The Ombudsman service is pathetic ??
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Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Fri, 26 Apr 2024 15:00:34 GMT

For your BT contracts you'll need to discuss with BT.

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 15:19:07 GMT

Tell me about it ? Darius proved another damp squib avenue

But thanks
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Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

XRaySpeX — Fri, 26 Apr 2024 15:43:37 GMT

Why? Is Darius with BT? You've mentioned him all over this EE thread w/out once saying he was BT.

I now presume your BB is with BT & should be discussed there not here.

Re: Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Daipop — Fri, 26 Apr 2024 17:40:07 GMT

Touchy please elaborate ?
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