topic Re: When do i find out how much my final bill will be? in Contracts & Billing

When do i find out how much my final bill will be?

Helzd — Mon, 04 Mar 2024 20:01:38 GMT

Hi, I moved my number to another network effectively cancelling my contract last week (Tuesday) and I have not heard a single thing from ee regarding final bill payment. Does anyone know how long this takes usually?

(Current billing cycle would have ended tomorrow and my payment usually goes out on the 13th)

I can't see anything on the app anymore as my contract has ended and I can't do a live chat either.

Thanks

Re: When do i find out how much my final bill will be?

Leanne_T — Tue, 05 Mar 2024 08:02:33 GMT

Morning @Helzd

Thanks for coming to the community.

Our Thinking of Leaving EE, Help page has full details on when the final bill will be and everything you need to know after leaving 🙂

Leanne.

Re: When do i find out how much my final bill will be?

Helzd — Tue, 05 Mar 2024 11:39:36 GMT

Hi,

Thanks for your reply.

I followed the link and it says it will show in EE, it also says that my last 6 months bills will be available to see. However when I log onto either the my ee app or the website there is nothing there. No information about my account at all, just links to purchase various services (mobile, broadband etc)

Do you know if they'll email me/text me my final bill amount? It's frustrating because I like to know where I am with bills etc and I can't find the information anywhere.

Thanks again

Re: When do i find out how much my final bill will be?

Leanne_T — Tue, 05 Mar 2024 12:01:48 GMT

Hi @Helzd

You should still have access to your EE billing details, please give us a call on 07953 966 150 and the team will help you with the final bill and make sure you get a copy sent in the post.

Leanne.

Re: When do i find out how much my final bill will be?

Helzd — Tue, 05 Mar 2024 15:34:05 GMT

Thank you. I will ring when I get a chance.

Re: When do i find out how much my final bill will be?

Leanne_T — Tue, 05 Mar 2024 15:39:25 GMT

No problem @Helzd

Leanne 🙂

Re: When do i find out how much my final bill will be?

Carolyn30 — Wed, 24 Apr 2024 12:22:26 GMT

I ended my contract yesterday. Number transferred however i cannot get access to my account anymore so don't know what my final bill will be and also want to download all my previous bills and i cannot do this.

Re: When do i find out how much my final bill will be?

Chris_B — Wed, 24 Apr 2024 12:25:48 GMT

@Carolyn30 A phone number is provided above for you to use if you can not see this within your account