topic Re: How to return in Contracts & Billing

How to return

VIKTOR98 — Mon, 20 Nov 2023 18:17:43 GMT

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement.

Re: How to return

Schockwave — Mon, 20 Nov 2023 22:43:43 GMT

Hello @VIKTOR98 ,

Welcome to the community,

If you ordered online or by phone, you have 14 days to request the return of the product and cancel. You will receive a return label and package to return it. Here is a link on what to do to return product:

https://store.ee.co.uk/help/returns-and-refunds/returning-goods-our-returns-policy

Re: How to return

Angus23 — Wed, 24 Apr 2024 08:52:29 GMT

What if the controllers are faulty and won't connect to the headset? The EE customer service advisor I spoke to said I have to deal with the manufacturer even though its been less than a month since purchase.

Re: How to return

James_B — Wed, 24 Apr 2024 10:13:10 GMT

Hi @Angus23,

Welcome to the EE Community. 🙂

Your purchase includes a one year manufacturer warranty so they'll be able to arrange a replacement for you if they aren't able to help you get the controllers paired with the headset.

You can contact Meta support at Get support | Meta Store.

Hope this helps.

James