topic Re: Third party charges in Contracts & Billing

Third party charges

Justin3210 — Tue, 23 Apr 2024 15:52:05 GMT

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can get my money back?

Re: Third party charges

XRaySpeX — Tue, 23 Apr 2024 15:59:19 GMT

Ask Sony!

Re: Third party charges

Justin3210 — Tue, 23 Apr 2024 16:01:11 GMT

Sony won’t speak to me because I don’t have an account. They said with account number there is nothing they can do.

Re: Third party charges

XRaySpeX — Tue, 23 Apr 2024 16:03:38 GMT

Has another user of your a/c been buying PS stuff from Sony?

Re: Third party charges

Justin3210 — Tue, 23 Apr 2024 16:09:46 GMT

No nothing been purchased

Re: Third party charges

Christopher_G — Tue, 23 Apr 2024 17:55:09 GMT

Do you or anyone in your household have any Sony products, @Justin3210?

If so, have you checked the purchase history on those?

Chris

Re: Third party charges

Justin3210 — Wed, 24 Apr 2024 05:48:33 GMT

No we have any Sony products

Re: Third party charges

Christopher_G — Wed, 24 Apr 2024 10:06:22 GMT

Thanks, @Justin3210

I recommend speaking with our Mobile Care team again, so they can look into this further.

Chris