topic Re: router returned on 2-2-24 but still billed £85 I have proof of posting in Contracts & Billing

router returned on 2-2-24 but still billed £85 I have proof of posting

Pam690 — Tue, 23 Apr 2024 15:47:14 GMT

Re: router returned on 2-2-24 but still billed £85 I have proof of posting

Chris_B — Tue, 23 Apr 2024 16:57:41 GMT

@Pam690 Then you need to call customer services about this.

Re: router returned on 2-2-24 but still billed £85 I have proof of posting

Pam690 — Tue, 23 Apr 2024 17:42:47 GMT

Hello Chris

I have tried phoning 150 several times and replied with sending text messages stating the above

Sadly they don't phone me back

The Post Office have apologised ,they agree that the tracking return was correct ,and conclude that the parcel is lost

EE has to contact the Post Office and claim the £85 back apparently

The label address was

BT/EE

Returns

Yorkshire Distribution Centre

YDC

XX10 1BT

This postcode has been mentioned on several threads going back years

Is this post code accurate?

I have done exactly what EE asked

So why do I get no response or my money refunded-it is dishonest

Re: router returned on 2-2-24 but still billed £85 I have proof of posting

David-M — Tue, 23 Apr 2024 18:06:39 GMT

Hi @Pam690 and thanks for the post.

Sorry you've been charged after returning the hub. I can sort this out for you. Check your inbox for my message and drop me over the details.

Cheers

David

Re: router returned on 2-2-24 but still billed £85 I have proof of posting

pat20_ — Wed, 30 Oct 2024 11:56:48 GMT

Hi,

I called BT within 7 days of receiving route and the sim card , that I will no longer be need of it as BT had sorted it out my broadband.

BT sent me package with The label address BT/EE Returns Yorkshire Distribution Centre YDC XX10 1BT , i went and posted it on the 17th of October . I noticed that EE billed me on 29/10/24 for the two items , i Called BT/ EE they told me they have not received the item.

i no longer have these items because l posted them.

I need help with this

Re: router returned on 2-2-24 but still billed £85 I have proof of posting

Katie_B — Wed, 30 Oct 2024 14:04:18 GMT

Good afternoon @pat20_.

Thanks for coming here.

By any chance did you get receipt or any tracking information when posting the router?

Katie