https://community.ee.co.uk/t5/Contracts-Billing/Phone-is-broken-not-the-account-holder/m-p/1379459#M86705 <P>My phone has broken a few months before the end of the contact. I live far away from the account holder, so it is not possible for them to come with me to the shop to get the phone replaced or repaired. I also cannot get a new phone as it is too early to cancel the old contract without paying a fee. What can I do? Is there a way I can get it fixed or replaced without the account holder? I have no old phones to use in the meantime either.</P> Sun, 21 Apr 2024 16:46:02 GMT sm2624 2024-04-21T16:46:02Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-is-broken-not-the-account-holder/m-p/1379459#M86705 <P>My phone has broken a few months before the end of the contact. I live far away from the account holder, so it is not possible for them to come with me to the shop to get the phone replaced or repaired. I also cannot get a new phone as it is too early to cancel the old contract without paying a fee. What can I do? Is there a way I can get it fixed or replaced without the account holder? I have no old phones to use in the meantime either.</P> Sun, 21 Apr 2024 16:46:02 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-is-broken-not-the-account-holder/m-p/1379459#M86705 sm2624 2024-04-21T16:46:02Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-is-broken-not-the-account-holder/m-p/1379472#M86707 <P>You will either need to pay the upgrade fee, or source a replacement/spare phone from whatever retailer you choose.</P> <P>Perhaps ask friends or relatives if they have a spare phone you can use as an interim measure.</P> Sun, 21 Apr 2024 18:15:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-is-broken-not-the-account-holder/m-p/1379472#M86707 bristolian 2024-04-21T18:15:19Z