topic Re: Contract in Contracts & Billing

Contract

Gabbies — Sat, 20 Apr 2024 21:55:42 GMT

Why have I been restricted ?

Re: Contract

Gabbies — Sat, 20 Apr 2024 21:48:17 GMT

My bill was over due I have just paid it over the phone and is still not letting me make phone calls

Re: Contract

Gabbies — Sat, 20 Apr 2024 21:54:00 GMT

Why is it saying I’m restricted

Re: Contract

Profile closed — Sat, 20 Apr 2024 21:57:28 GMT

Hello @Gabbies

As @bristolian has mentioned it can take up to 24 hours for services to resume after paying an overdue bill.

Re: Contract

Profile closed — Sat, 20 Apr 2024 22:26:10 GMT

Hello @Gabbies

If you have been restricted that means you haven't paid your Bill for the Month.

To get your services working again you need to pay the overdue amount and will take upto 24 hours before they resume.

Re: Contract

Chris_B — Sun, 21 Apr 2024 06:19:43 GMT

@Gabbies Because you broke the terms of the contract with an over due bill. It takes up to 24 hours to disconnect you so it takes up to 24h to reconnect you. Just because a payment has been made it doesn’t mean your service will resume that moment.