topic Re: Device payment in Contracts & Billing

Device payment

Laarmm — Fri, 19 Apr 2024 17:11:58 GMT

Trying to make a device payment. It keeps saying error at the end of call. Anyone else having payment problems?

Re: Device payment

Chris_B — Fri, 19 Apr 2024 18:01:37 GMT

@Laarmm Are you due to make this payment or is an extra payment?

Re: Device payment

Laarmm — Fri, 19 Apr 2024 18:31:31 GMT

Due to make it

Re: Device payment

XRaySpeX — Fri, 19 Apr 2024 18:46:08 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Device payment

Chris_B — Fri, 19 Apr 2024 20:17:38 GMT

@XRaySpeX I don’t think you can use that for a device payment. That only puts it on the account for the tariff.

@Laarmm I think you’ll need to call customer services to resolve this. If you can just set up a DD for it.

Re: Device payment

XRaySpeX — Fri, 19 Apr 2024 22:19:28 GMT

@Chris_B : Dunno! OP never said what device! Could be a mobile phone or router. My link puts it on any mobile no., not a/c, i.e. anything with a SIM in it.

Re: Device payment

Laarmm — Fri, 19 Apr 2024 22:34:41 GMT

It’s a mobile. Long story short, there is a ddr set up for it, but there was a problem with my bank account so my none of my ddr’s were paid. I tried to do a manual payment today, its showing as pending on my bank account but at the end of the call it said there had been an error so im not sure if it’s gone through or not. I cannot get a sensible answer from customer services

Re: Device payment

XRaySpeX — Fri, 19 Apr 2024 22:41:22 GMT

If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later.

Re: Device payment

Chris_B — Sat, 20 Apr 2024 05:28:23 GMT

@XRaySpeX I took it as a device payment for a flex tariff. Putting money on the account doesn’t go towards the device payment as that’s only for the tariff unless it’s the old style contract, device and airtime are billed as one.
The device payment is a separate DD to the airtime payment so any cash on the account is only for the airtime.