topic payment in Contracts & Billing

payment

elisangelo — Fri, 19 Apr 2024 17:06:39 GMT

você pode me ajudar, eu fiz os pagamentos, eu já verifiquei meu extrato bancário, o dinheiro saiu da minha conta, mas EE não amortizou meus pagamentos, e suspendeu minha linha

Re: payment

Leanne_T — Fri, 19 Apr 2024 18:00:50 GMT

Hi there @elisangelo

Thanks for coming to the community.

Do you have a pay monthly mobile account?

When did you make the payment?

Leanne 🙂

Re: payment

XRaySpeX — Fri, 19 Apr 2024 18:43:17 GMT

@elisangelo wrote:

Can you help me, I made the payments, I already checked my bank statement, the money came out of my account, but EE did not amortize my payments, and suspended my line

Re: payment

elisangelo — Fri, 19 Apr 2024 18:57:46 GMT

Yes

02/04/24 £57.00

02/04/24 £47.17

02/04/24 £105.60

Re: payment

Katie_B — Sat, 20 Apr 2024 06:29:55 GMT

Thanks for providing more details @elisangelo.

I would recommend getting in touch with our customer care team.

Alternatively, if you are unable to call please visit your local EE Store with photo ID.

Katie