topic Billing in Contracts & Billing

Billing

fayeray3 — Fri, 19 Apr 2024 11:18:21 GMT

Hi everyone wondering of I can get advise. I've got a gambling problem. And used my phone bill to depoist now I can't afford my phone bill but I want yo set up a payment plan so I can keep my services. I can't have my partner finding out help what can I do ????

Re: Billing

bristolian — Fri, 19 Apr 2024 11:32:28 GMT

If you're in financial difficulties, you should contact EE CS ASAP to discuss your circumstances. I'd also recommend you seek assistance with the gambling issues.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

https://www.nhs.uk/live-well/addiction-support/gambling-addiction/

Re: Billing

Northerner — Fri, 19 Apr 2024 11:34:17 GMT

Hi @fayeray3

You need to speak to EE CS on 150 to set up a payment plan.

You should also speak to these people:

https://www.gamcare.org.uk/

https://www.nhs.uk/live-well/addiction-support/gambling-addiction/

Thanks

Re: Billing

fayeray3 — Fri, 19 Apr 2024 11:37:20 GMT

I've done this with gam care called Cs and they said I have to wait for my account to go to collections

Re: Billing

Leanne_T — Fri, 19 Apr 2024 12:56:08 GMT

Hi @fayeray3

Thank you for calling us to discuss what is needed for the payment plan, if you can please call again as the team have advised, they will be happy to help.

If you need any further support let us know.

Leanne.