topic Re: Lost Phone in Contracts & Billing

Lost Phone

LakshmiManoj — Thu, 18 Apr 2024 16:31:46 GMT

On 1st of April my i called EE to help me as my phone was lost.

I've explained the whole scenario they told me to wait for 72 hours for some checks.

I called them for the follow up many times they said the decision is not taken. It’s been 14 working days.

Very bad & poor service. I will not recommend anyone to use EE.

Re: Lost Phone

bristolian — Thu, 18 Apr 2024 17:00:19 GMT

Was this just a lost/stolen report with replacement SIM? Or are you also reporting issues with an insurance claim? Your reference to "decision not taken" suggests insurance, which you've not otherwise mentioned.

Re: Lost Phone

LakshmiManoj — Thu, 18 Apr 2024 17:02:25 GMT

With insurance claim.

Re: Lost Phone

Christopher_G — Fri, 19 Apr 2024 06:57:34 GMT

Hi @LakshmiManoj

I'm sorry to hear about your phone. Hopefully there's a decision soon. If you'd like an update, I recommend speaking with our Mobile Care team.

Chris