topic Re: EE sending Final Reminders and I don't have an EE account in Contracts & Billing

EE sending Final Reminders and I don't have an EE account

fdjfsgdvddb — Thu, 18 Apr 2024 14:16:43 GMT

I recently discovered an EE direct debit going out of my bank account and I don't have a contract with EE - so I cancelled the direct debit. Now they have the nerve to send me a final reminder for an account that I don't use and threatening debt collectors and impact on credit.

Re: EE sending Final Reminders and I don't have an EE account

bristolian — Thu, 18 Apr 2024 16:49:44 GMT

You may not use an account, but was the letter addressed to you? If it was in your name, you need to contact EE CS ASAP.

How long has this regular payment been leaving your account that you apparently weren't aware of? Could this be an old account that you simply haven't cancelled? Were there any details on the letter that were identifiable?

A few more facts & background would be useful here, before being able to further advise with certainty.

Re: EE sending Final Reminders and I don't have an EE account

Schockwave — Thu, 18 Apr 2024 16:35:19 GMT

Hello @fdjfsgdvddb ,

Welcome to the community,

I would strongly advise you to ring customer service and speak to them, they will be able to take a look and advise you what to do.