topic Re: Ending 4g contract in Contracts & Billing

Ending 4g contract

DJM9870 — Thu, 18 Apr 2024 06:33:24 GMT

Hi, my 4g contract is due to end in a few weeks. Is there a way of setting this do it doesn't automatically move to rolling 30-day contract. Fibre is being installed in our village so 4g, which is useless even with external antenna, is no longer needed.

Re: Ending 4g contract

Chris_B — Thu, 18 Apr 2024 07:27:02 GMT

@DJM9870 if you don’t upgrade, then your contract will change to a 30 day rolling contract. Fibre has nothing to do with 4G , 4G is a cellular connection fibre is for broadband. With a broadband connection, you can use Wi-Fi calling.

Re: Ending 4g contract

bristolian — Thu, 18 Apr 2024 07:28:42 GMT

Mobile contracts are not fixed term ones that just end on a certain date, they are rolling contracts with a minimum term.

If you want to cancel your contract, you need to give 30days notice either via CS or by writing in.