https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377902#M86468 <P>No it is still showing my old plan in both the ee app and online&nbsp;</P><P>Regards</P><P>Richard</P> Tue, 16 Apr 2024 11:36:54 GMT richard51283 2024-04-16T11:36:54Z https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377838#M86464 <P>I have recently upgraded my phone from Iphone 14 max to the samsung 24 ultra and received the phone last week.i have sent the iphone back but my plan has not been updated yet and my old iPhone plan is still showing.</P><P>Regards</P><P>Richard</P> Tue, 16 Apr 2024 07:21:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377838#M86464 richard51283 2024-04-16T07:21:16Z https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377897#M86467 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/300015">@richard51283</a></SPAN>&nbsp;</P> <P>Welcome to the community</P> <P>Does it show the correct plan in either the EE App or your <A href="https://myaccount.ee.co.uk/" target="_blank">EE Online account</A>?</P> <P>Chris</P> Tue, 16 Apr 2024 11:23:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377897#M86467 Christopher_G 2024-04-16T11:23:38Z https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377902#M86468 <P>No it is still showing my old plan in both the ee app and online&nbsp;</P><P>Regards</P><P>Richard</P> Tue, 16 Apr 2024 11:36:54 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377902#M86468 richard51283 2024-04-16T11:36:54Z https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377905#M86469 <P>OK, thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/300015">@richard51283</a></SPAN>&nbsp;</P> <P>I recommend speaking with our <A href="https://myaccount.ee.co.uk/" target="_blank">Mobile Care team</A> so they can check your account from our end.</P> <P>Chris</P> Tue, 16 Apr 2024 11:42:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgraded-contract-but-new-plan-not-updated/m-p/1377905#M86469 Christopher_G 2024-04-16T11:42:28Z