topic Re: 1ST PAYMENT in Contracts & Billing

1ST PAYMENT

Itsmemoja04 — Tue, 16 Apr 2024 04:06:12 GMT

Hello mate i am new to EE i just got my device last friday and they already charge me 30 pounds for the upfront soon im gonna pay my monthly payment that cost 55 pounds But when i see my first bill they gonna charge me 85 pounds What should i do? Thanks in advance

Re: 1ST PAYMENT

Christopher_G — Tue, 16 Apr 2024 06:51:00 GMT

Hi @Itsmemoja04

Welcome to the community.

When you download your bill, does the 'amount due' show differently?

Chris

Re: 1ST PAYMENT

Itsmemoja04 — Tue, 16 Apr 2024 15:02:49 GMT

yes

Re: 1ST PAYMENT

Itsmemoja04 — Tue, 16 Apr 2024 15:32:55 GMT

it should be 55 only sir because i already paid the 30 upfront and beside i just got my phone last friday i aint doing anything outside my plan

Re: 1ST PAYMENT

James_B — Tue, 16 Apr 2024 16:02:06 GMT

What are the extra charges listed as in your bill breakdown, @Itsmemoja04?

James

Re: 1ST PAYMENT

Itsmemoja04 — Tue, 16 Apr 2024 16:08:17 GMT

There

Re: 1ST PAYMENT

James_B — Tue, 16 Apr 2024 16:12:27 GMT

Hi @Itsmemoja04,

If the additional charge is for an upfront payment that you have already paid with a credit or debit card, please get in touch with Customer Care so a member of the team can amend your bill.

They'll be happy to help.

James