topic Re: How to download a bill in Contracts & Billing

How to download a bill

BluebellSally — Mon, 15 Apr 2024 12:21:11 GMT

How do I download a bill can’t find the manage bills and payments

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 12:44:11 GMT

Same here. I've received notification that my vastly increased bill is ready to view but can't find it anywhere when I log in. Anyone any ideas?

Re: How to download a bill

Christopher_G — Mon, 15 Apr 2024 14:37:39 GMT

Hi @BluebellSally and @Ward7

What happens when you try to view your bill in the Bills & Payments section of your EE Online account?

Chris

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 14:39:51 GMT

Billing and Payments Help

Guide to your bill

Payment methods

Financial support

Leaving EE

This is all that comes up.

Re: How to download a bill

Christopher_G — Mon, 15 Apr 2024 15:00:32 GMT

Are you set up as the 'bill payer' in the manage numbers section, @Ward7?

Chris

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 15:06:49 GMT

Sorry, don't know where that is. When I click on the 'manage numbers section' above, it asks me for my account number which I don't have as all correspondence is paperless. I had assumed that by logging into my ee account it would automatically have all my details on it.

Sorry for being a bit thick - I've been with ee broadband for a long time but have never had a problem like this before!

Re: How to download a bill

James_B — Mon, 15 Apr 2024 16:52:26 GMT

Hi @Ward7,

Is it asking for your EE account number or the bank account number you use to pay your bill?

James

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 17:10:42 GMT

EE Account number

Re: How to download a bill

James_B — Mon, 15 Apr 2024 17:25:40 GMT

Have you linked your mobile number to your account via the 'Link a product' tile in the EE app, @Ward7?

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 17:26:57 GMT

I only have a Broadband and home phone account, not mobile.

Re: How to download a bill

James_B — Mon, 15 Apr 2024 17:30:45 GMT

Hi @Ward7,

If it's for a home broadband account, you can find your account number in your welcome email.

James

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 17:36:20 GMT

Unfortunately not. It has four **** then the last three numbers.

Re: How to download a bill

James_B — Mon, 15 Apr 2024 18:02:01 GMT

Have you received any further email correspondence that includes your account number, @Ward7?

What about the paperwork you received with your broadband equipment?

James

Re: How to download a bill

Ward7 — Mon, 15 Apr 2024 18:25:39 GMT

I've probably got it somewhere, but I've had the same equipment for about 10 years now so it could be anywhere! I'll have to phone them if I can ever through to them.

Re: How to download a bill

BluebellSally — Mon, 15 Apr 2024 19:01:21 GMT

Hi all thanks for your replies it’s sorted there was a glitch on the system and it wasn’t in my app. It’s being sorted.

Re: How to download a bill

Jacquip65 — Fri, 10 May 2024 12:41:59 GMT

Can't find bills and payments section

Re: How to download a bill

Leanne_T — Fri, 10 May 2024 13:43:20 GMT

Hi there @Jacquip65

Have you linked your mobile number to your online account?

If not, just tap the Link a product tile in the EE app.

Leanne.

Re: How to download a bill

Ward7 — Fri, 10 May 2024 13:51:23 GMT

My mobile is not with EE. It is purely home phone and broadband.

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**********

[mod edit: personal details removed from the forum]

Re: How to download a bill

Leanne_T — Fri, 10 May 2024 13:52:21 GMT

Thanks @Ward7

Have you spoken to our broadband team?

Leanne.

Re: How to download a bill

Rachel3101 — Mon, 13 May 2024 07:33:51 GMT

I’ve tried this and it takes me to ‘link device’ but my mobile is already linked. When I press ‘skip’ it takes me to the home page.