topic Credit limit. in Contracts & Billing

Credit limit.

Allan41 — Sat, 13 Apr 2024 09:19:03 GMT

Its saying I've reached my credit limit and my line is suspended. It won't let me phone 150 to discuss this. Have made an extra payment to get me in credit but still saying my limit is reached. Thing is, I've hardly used the phone/text and I'm well in my data limit.

What is going on?

Re: Credit limit.

Allan41 — Sat, 13 Apr 2024 09:21:03 GMT

Not really.

Re: Credit limit.

Profile closed — Sat, 13 Apr 2024 10:18:50 GMT

Hello @Allan41

As this is a Customer Forum we have no access to any accounts. You can all EE using Skype free on the number below. They should tell you what's happening.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

Re: Credit limit.

Allan41 — Sat, 13 Apr 2024 15:27:16 GMT

Would be great but I can't phone out, even to EE .

Re: Credit limit.

Leanne_T — Sat, 13 Apr 2024 15:57:45 GMT

Hi @Allan41

I am sorry to hear this.

To get in touch with our mobile guides you would need to call us from any other phone, or you can use Skype as @Profile closed has suggested to get this looked into.

Leanne.

Re: Credit limit.

Chris_B — Sat, 13 Apr 2024 18:50:53 GMT

@Allan41 It can take up to 24 hours before you get a working signal again once a payment has been made.

Re: Credit limit.

bristolian — Sat, 13 Apr 2024 18:54:48 GMT

The normal method of suspension in these circumstances is an outgoing call restriction, whereby outgoing activity is restricted to CS contact only.

If your service has been completely suspended, thus removing network access, I would suspect there's more to this.