topic Re: I need fully itemised copy of all bills from both sim cards on mu accounts from in Contracts & Billing

I need fully itemised copy of all bills from both sim cards on mu accounts from

tpaul6358 — Fri, 12 Apr 2024 15:18:08 GMT

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

XRaySpeX — Fri, 12 Apr 2024 15:23:41 GMT

@tpaul6358 : For that you need to order Itemised Billing @ £2.50 pm from CS. It is not retrospective but will start on your next bill after you order it.

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

bristolian — Fri, 12 Apr 2024 15:23:50 GMT

Itemised billing is charged at £2.50 per month and cannot be applied retrospectively. If you have the service active, you can download those bills from your myEE online account.

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

tpaul6358 — Fri, 12 Apr 2024 15:33:48 GMT

Its the bill not itemised wen down loaded

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

tpaul6358 — Fri, 12 Apr 2024 15:34:48 GMT

Thanks but need previous bills not from now d

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

XRaySpeX — Fri, 12 Apr 2024 15:36:30 GMT

Then you needed to have Itemised Billing in place at the time.. It sounds as tho' you didn't!

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

tpaul6358 — Fri, 12 Apr 2024 15:38:51 GMT

No but thanks

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

XRaySpeX — Fri, 12 Apr 2024 15:39:41 GMT

In the absence of having itemised billing in place at the time, You could submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

tpaul6358 — Fri, 12 Apr 2024 15:54:48 GMT

I didn't. Ill give billing a call .its possible they did it for me b4 x
thanks 😊

Re: I need fully itemised copy of all bills from both sim cards on mu accounts from

XRaySpeX — Fri, 12 Apr 2024 16:15:50 GMT

Not if you're not paying out £2.50 pm for it.