topic Re: Re: Money out account in Contracts & Billing

Re: Money out account

VinnyS — Sun, 07 Apr 2024 14:21:15 GMT

I paid my bill on the app Thursday and shows overdue now. Money has left my acc. I didn't receive the usual immediate email either. Spoke to someone on Fri and they said give it until Mon. The app is full of bugs in the payment section.

Re: Re: Money out account

James_B — Mon, 08 Apr 2024 06:58:41 GMT

Welcome to the EE Community, @VinnyS

Is the payment showing as pending or completed in your banking app?

James

Re: Re: Money out account

VinnyS — Mon, 08 Apr 2024 08:18:54 GMT

Paid by debit card so paid straight away. Normally get an email but nothing received, checked spam etc. Now showing as an overdue bill on the app.

Sent from Outlook for Android<>

Re: Re: Money out account

James_B — Mon, 08 Apr 2024 08:21:55 GMT

Hi @VinnyS,

If the payment is showing as completed, rather than pending, I would expect the payment to be allocated to your EE account soon.

James

Re: Re: Money out account

VinnyS — Tue, 09 Apr 2024 11:51:50 GMT

Apologies, after looking into my Chase account it does say 'Pending' even though balance has reduced and cashback gone through too. Need EE to either accept payment or to return if error has been made.

Sent from Outlook for Android<>

Re: Re: Money out account

Leanne_T — Tue, 09 Apr 2024 12:25:02 GMT

Hi @VinnyS

Thanks for coming back to us.

If the payment is pending this will either return to your balance if this has not been successful, this would be within a few working days or be accepted and show on your EE account.

Leanne.