topic Re: Deducted more money than the contract. in Contracts & Billing

Deducted more money than the contract.

Abdullahrana_7 — Mon, 08 Apr 2024 01:58:03 GMT

Hello.How are you.Hope you’re doing well.I wanted to ask that my monthly bill is £25.But this month you’ve detucted 26.66.Why is that so?

Re: Deducted more money than the contract.

infinitywaiter — Mon, 08 Apr 2024 07:15:56 GMT

Have you tried simply looking at your bill to see what you have been charged?

You might have been charged extra for doing something that wasn't included in your package.

View your monthly EE Mobile or EE Broadband bill

You would be best suited speaking to EE about your bill directly.

https://ee.co.uk/contact-ee/account-billing

Re: Deducted more money than the contract.

XRaySpeX — Mon, 08 Apr 2024 08:39:12 GMT

@Abdullahrana_7 : This month will be the 1st with this year's contractual CPI + 3.9% = 7.9% annual increase. Could it be down to that?

Re: Deducted more money than the contract.

bristolian — Mon, 08 Apr 2024 08:52:20 GMT

£25 > £26.66 is a 6.6% increase, a shade under the 7.9% price rise amount.

Unless there is some rounding going on, the answer will clearly lie in checking the bill breakdown.

Re: Deducted more money than the contract.

XRaySpeX — Mon, 08 Apr 2024 09:22:44 GMT

@bristolian : I realise that but it must be a contributory factor this being April, the 1st month of the price increase.

It is most likely that the OP is quoting his original contract price as £25 VAT-inclusive but is seeing the April price increase as £1.66 ex-VAT. I notice that EE is most inconsistent in quoting prices VAT-inclusive in some places but the same price ex-VAT in others.

Now do some maths! £1.66 +VAT = £1.99 = 7.96% of £25. About right for the annual increase with rounding error.

Please in future when addressing an individual post & point such as this Reply to that post rather than to the thread as whole so as to maintain the linkage, esp. when you don't use the '@'.