topic Re: Re: My bills are paid but still suspended in Contracts & Billing

Re: My bills are paid but still suspended

Kelly421 — Tue, 06 Feb 2024 00:30:15 GMT

It said after paying my bill that it would be right away or up too 2 hours,a needed my fne in emergency, not your fault that a hant paid my bill in time but please have something in place for something like this,a cldnt use my fne or call anyone because of this family emergency,if u pay your bill please let our fnes go on right away

Re: Re: My bills are paid but still suspended

Leanne_T — Tue, 06 Feb 2024 07:36:01 GMT

Hi @Kelly421

I am very sorry to hear there was a family emergency when your phone was restricted.

Payments can take 24 hours to process and restrictions removed from the account. To stop this happening in future you can set up a direct debit on a date that suits you best in your EE account.

Leanne.

Re: Re: My bills are paid but still suspended

Jimbob150687 — Fri, 05 Apr 2024 18:25:45 GMT

You rip people off on direct debits. That’s the reason I don’t use it. I was charged 700 pounds because I sent my phone I swapped on upgrade anytime late even though my upgrade was delayed.

Re: Re: My bills are paid but still suspended

Chris_B — Fri, 05 Apr 2024 18:32:18 GMT

@Jimbob150687 And did you call customer services about that ? Because you shouldn’t be sending any device in until you get the new device. So did you get refunded? And why comment on a post that has nothing to do with your “issue “ and is about being cut off for late payments and how to resolve that.

Re: Re: My bills are paid but still suspended

Jimbob150687 — Fri, 05 Apr 2024 19:23:15 GMT

It was related to the person I replied to mentioning setting up a direct debit. And I was refunded eventually but still took out 700 pounds out leaving me in trouble not ee care much. I’ve been a customer for 26 years. And if you’re late paying once they cut you off without any care whether you’re in trouble

Re: Re: My bills are paid but still suspended

Profile closed — Fri, 05 Apr 2024 19:35:31 GMT

You signed a contract agreeing to the Tc's stating when payment is made, what happens if you don't pay etc and all the legal jargon.