topic Re: Final bill in Contracts & Billing

Final bill

Lucifer1985 — Fri, 05 Apr 2024 14:49:42 GMT

I've recently left EE with 2 lines as was offered a much better deal with another provider. But now my info has completely disappeared from my EE when I log in. How and when will I then recieve my final bill as I'm pretty certain I will be owed money back based on what I have recently paid.

Re: Final bill

bristolian — Fri, 05 Apr 2024 15:18:24 GMT

Your final bill is posted out shortly after disconnection date.

https://ee.co.uk/help/profile/leaving-ee/im-leaving-ee-what-will-happen-with-my-bills

Re: Final bill

XRaySpeX — Fri, 05 Apr 2024 15:06:31 GMT

@bristolian : That's not what that article says:

You'll see your final bill with details on your final payment about a week after your plan finishes or after you've received confirmation that you've left the EE network.

&

You'll be able to view your bills for six months after cancelling.

Re: Final bill

bristolian — Fri, 05 Apr 2024 15:20:55 GMT

Final bills are usually posted out, it certainly happened with a couple of users I'm personally aware of. The same thing has happened when lines are moved between accounts, that I've done on occasion.

If those were all flukes and it's not normal policy, then I would stand corrected.

Re: Final bill

XRaySpeX — Fri, 05 Apr 2024 15:29:03 GMT

I'm only going by official EE documentation, which you linked to prove the point..

Re: Final bill

Leanne_T — Fri, 05 Apr 2024 16:35:48 GMT

Hi @Lucifer1985

Thanks for coming to the community.

When did you leave EE?

When you log into the EE account, do you have an option to view Bills & Payments?

Leanne.

Re: Final bill

Lucifer1985 — Fri, 05 Apr 2024 16:50:02 GMT

Thanks for your reply. Both numbers were ported over to O2 yesterday. When I log in I literally cannot see anything. No billing and payments option, nothing at all except my profile with personal info and login details.

Re: Final bill

Leanne_T — Fri, 05 Apr 2024 17:05:13 GMT

Thanks @Lucifer1985

If you are unable to access the account, please give us a call on 07953 966 150 and the team can check the final bill amount and let you know if this has been sent in the post to you.

Leanne.