topic when should i make the payment in Contracts & Billing

when should i make the payment

Diego11 — Fri, 05 Apr 2024 07:35:31 GMT

when should i make the payment

Re: when should i make the payment

chistery — Fri, 05 Apr 2024 07:51:50 GMT

Hi @Diego11

Can you provide some more details? Payment for what exactly?

Re: when should i make the payment

Diego11 — Fri, 05 Apr 2024 08:43:34 GMT

EE, I have selected an iPhone phone, and the sim card payment was supposed to be paid on April 4th. I didn't know, I forgot, I didn't have enough money in my account. Can you transfer my payment to another date so that I can pay it?

Re: when should i make the payment

Leanne_T — Fri, 05 Apr 2024 09:23:40 GMT

Hi there @Diego11

Thanks for coming to the community.

If you give us a call on 150, the team will be happy to discuss the payment with you.

Leanne.

Re: when should i make the payment

Diego11 — Fri, 05 Apr 2024 10:03:20 GMT

Sorry, but I just want to reschedule. Can you move it back a week so I can pay? I will pay what I couldn't pay on April 4th because I forgot to pay on April 10th.

Re: when should i make the payment

Leanne_T — Fri, 05 Apr 2024 10:08:56 GMT

Hi @Diego11

To see what options are available you would need to call us on 150 and the team will be happy to help 🙂

Leanne.

Re: when should i make the payment

XRaySpeX — Fri, 05 Apr 2024 11:02:46 GMT

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: when should i make the payment

Diego11 — Fri, 12 Apr 2024 10:00:01 GMT

good day, please, I was supposed to pay my payment on April 5th, I don't have enough money in my account, so the payment didn't go through, and I logged into my EE account and paid it online on April 9th, why did I get a message today that I have to pay another payment for April 5

Re: when should i make the payment

Leanne_T — Fri, 12 Apr 2024 10:15:37 GMT

Hi @Diego11

Thanks for coming back to us.

Does the payment show if you log into your EE account?

Have you had another bill produced since you made the payment?

Leanne.

Re: when should i make the payment

Diego11 — Fri, 12 Apr 2024 10:32:57 GMT

I do not know now

Re: when should i make the payment

Leanne_T — Fri, 12 Apr 2024 10:37:54 GMT

Hi @Diego11

You can check all payments and bills in your EE account or EE app.

Leanne.

Re: when should i make the payment

Diego11 — Fri, 12 Apr 2024 10:38:55 GMT

Re: when should i make the payment

Leanne_T — Fri, 12 Apr 2024 10:40:18 GMT

If you need any further information or unable to view the billing and payments, please call us on 150 @Diego11

Leanne.

Re: when should i make the payment

Diego11 — Fri, 12 Apr 2024 10:41:41 GMT

but I have already paid for this month, why should I pay again?

Re: when should i make the payment

Leanne_T — Fri, 12 Apr 2024 10:44:37 GMT

Hi @Diego11

We have no account access on the community, to check the payments and why you have received this message you would need to call us on 150.

Leanne.

Re: when should i make the payment

Diego11 — Fri, 10 May 2024 12:27:29 GMT

Hello, today I have to pay my payment, why did you cut it from my account today?

Re: when should i make the payment

Leanne_T — Fri, 10 May 2024 12:51:52 GMT

Hi @Diego11

Are you unable to make calls and send texts today?

Have you made the payment?

Leanne.