topic Link to pay bill online not working in Contracts & Billing

Link to pay bill online not working

mjwoods_2002 — Wed, 03 Apr 2024 13:57:27 GMT

Is anyone else having this issue? I am abroad and there is no online chat to representative. Clicking link to 'pay this months bill amount only' takes me back to the home page.

Re: Link to pay bill online not working

XRaySpeX — Wed, 03 Apr 2024 14:00:01 GMT

@mjwoods_2002 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Link to pay bill online not working

mjwoods_2002 — Wed, 03 Apr 2024 14:38:32 GMT

Thanks for the info except it's not a mobile bill i'm trying to pay. it's my broadband/landline bill.

Re: Link to pay bill online not working

James_B — Wed, 03 Apr 2024 17:39:36 GMT

Have you tried paying via the EE app, @mjwoods_2002?

James

Re: Link to pay bill online not working

mjwoods_2002 — Wed, 03 Apr 2024 18:45:22 GMT

Thanks James, I did and it had the exact same issue - took me straight back to the home page!

It's sorted now. I phoned them and just ate the 15+ pound phone charge from the USA. Would be nice if there was a live chat option or ability to whatsApp call or text.

Cheers

Matt

Re: Link to pay bill online not working

XRaySpeX — Wed, 03 Apr 2024 18:49:27 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Link to pay bill online not working

mjwoods_2002 — Thu, 04 Apr 2024 17:32:03 GMT

That's great to know. I'll definitely do that in future.

Re: Link to pay bill online not working

XRaySpeX — Thu, 04 Apr 2024 18:59:06 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Link to pay bill online not working

Misschsttypants — Thu, 18 Jul 2024 02:59:44 GMT

Yeah me to trying to pay my monthly bill xx

Re: Link to pay bill online not working

Katie_B — Thu, 18 Jul 2024 06:06:47 GMT

Good morning @Misschsttypants.

Thanks for coming here.

Are you trying to pay via the EE app or EE online?

Are you seeing the same issue as above?

Katie