topic Re: Info to 85075 in Contracts & Billing

Info to 85075

Kevinh12000 — Tue, 07 Feb 2023 20:52:47 GMT

I sent the info to 85075 text to check how much was outstanding on my contract.

I’ve received a text back telling me the amount and that I will receive a final bill?

I don’t want to leave EE! Was just curious what was left on the contract.

will the text I sent end my contract?

Thank you

Re: Info to 85075

bristolian — Tue, 07 Feb 2023 21:03:02 GMT

What was the exact wording of the text you received, out of interest? Remove any personal details, but I'm interested in what the reference to a final bill said.

If you were to request your PAC, and give it to a new provider, then any termination charges are added to your final bill - I suspect that's what was being referred to.

Re: Info to 85075

Kevinh12000 — Tue, 07 Feb 2023 21:06:07 GMT

Re: Info to 85075

Kevinh12000 — Tue, 07 Feb 2023 21:07:06 GMT

thanks for the reply. I’ve attached a screenshot.

Re: Info to 85075

Christopher_G — Wed, 08 Feb 2023 07:50:53 GMT

You should receive a phone call from our customer service team confirming that you're looking to leave, @Kevinh12000.

It may be worth giving us a quick call on 150 to explain that you don't want to, then they'll cancel the request.

Chris

Re: Info to 85075

bjtask — Wed, 03 May 2023 22:40:48 GMT

This has now happened to me. I sent info to 85075 as I wished to find out how long was left on my contract onky tk receive the same response telling my my final bill for cancelling a contract.

Re: Info to 85075

XRaySpeX — Wed, 03 May 2023 23:00:32 GMT

That's right, @bjtask ! Text INFO to 85075 is not for finding out how long left on contract but for finding out how much money it would cost to cancel contract.

Look in your online MyEE under My Plan > Plan Details.

Re: Info to 85075

Oĺiktiga — Wed, 03 Apr 2024 13:00:52 GMT

I just want to find out l am not leaving yet.