topic Re: Taking over contract from ex in Contracts & Billing

Taking over contract from ex

magnolia09 — Wed, 03 Apr 2024 04:35:51 GMT

Hi my ex has my phone contract in their name. It is a sim only contract. I would like to take it over but they are refusing to help me and won’t call EE with me or authorise me to speak with EE. What can I do? It is yet another control tactic in a long list. Thank you for any advice.

Re: Taking over contract from ex

Chris_B — Wed, 03 Apr 2024 07:25:09 GMT

@magnolia09 If your ex is unwilling to help you then unfortunately you can not take over the contract. You can start a new contract in your name but you’ll have a new number. You are not responsible for this contract as it’s not in your name.

Re: Taking over contract from ex

bristolian — Wed, 03 Apr 2024 09:05:15 GMT

Unfortunately the nature of your relationship with the account holder is irrelevant. It is they who are legally responsible for the phone, and if they want to retain control & ownership they are perfectly entitled to do so.