topic Re: Letter for debt recovery but owe nothing? in Contracts & Billing

Letter for debt recovery but owe nothing?

NathanB1231 — Tue, 20 Feb 2024 16:49:26 GMT

Received a letter saying I owt £53.14 I’ve checked my account and spoke to someone who said I owe nothing and my bills are paid via direct debit.. however this has now effected my credit score?

Re: Letter for debt recovery but owe nothing?

bristolian — Tue, 20 Feb 2024 17:02:31 GMT

A "credit score" is a marketing term dreamed up by some CRA's to sell additional services, it's otherwise meaningless outside a lender's internal process.

Was this letter from EE specifically, or a third party such as a debt management/recovery company?

Re: Letter for debt recovery but owe nothing?

Christopher_G — Tue, 02 Apr 2024 13:14:33 GMT

Hi @Russ12349

Have you spoken with our Mobile Care team to check your account?

Chris