topic Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9% in Contracts & Billing

Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

MugPunter — Fri, 29 Mar 2024 22:02:58 GMT

My regular monthly bill is £200. This month, it went up to £244.00. Given that the January CPI rate was 4% plus, EE add on an additional 3.9%, calculating the two together and my bill should be £216.00. Where they get the extra £28 from is a mystery.

The only additional charge on my account are for three picture messages which came about after sending photos of our grandchilds' christening.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

Chris_B — Sat, 30 Mar 2024 09:59:34 GMT

@MugPunter Have you looked at your bill breakdown?

Just to point out is Decembers CPI rate that’s published in mid January not January CPI rate.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

MugPunter — Sat, 30 Mar 2024 13:00:38 GMT

Yes. And even at 4%, it still doesn't account for the discrepancy.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

Leanne_T — Sat, 30 Mar 2024 13:41:08 GMT

Hi @MugPunter

Do you have any charges for add-ons showing on the bill?

Leanne.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

MugPunter — Sat, 30 Mar 2024 14:06:19 GMT

No. Nothing at all.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

Leanne_T — Sat, 30 Mar 2024 14:25:29 GMT

Thanks @MugPunter

To get the bill looked into, please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

MugPunter — Sat, 30 Mar 2024 16:39:34 GMT

Thank you. I'm in contact with a member of EE staff via the Facebook facility. I believe that the person concerned is currently investigating the matter.

Re: Re: Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

Leanne_T — Sat, 30 Mar 2024 16:44:25 GMT

Thanks for coming back and letting me know @MugPunter

Leanne 🙂