topic Re: Re: How to change payment method? in Contracts & Billing

Re: How to change payment method?

Ade1701 — Wed, 24 Jan 2024 17:06:40 GMT

That isn’t the question asked though. How can we cancel the Difect Debit and set up recurring payment authority to charge to a credit card instead?

Re: Re: How to change payment method?

Ade1701 — Wed, 24 Jan 2024 17:07:21 GMT

It doesn’t give an option to enter credit card details though!

Re: Re: How to change payment method?

James_B — Wed, 24 Jan 2024 17:32:17 GMT

Hi @Ade1701,

Sorry, recurring credit card payments are not accepted.

If you'd like to pay with a credit card, you would need to make manual payments each month.

James

Re: Re: How to change payment method?

XRaySpeX — Wed, 24 Jan 2024 20:07:06 GMT

@Ade1701 : You need to cancel your DD with EE & then you can pay manually each month by the due date with a bank card.

Re: Re: How to change payment method?

WhoKnows05 — Tue, 26 Mar 2024 09:21:46 GMT

Incorrect. Recurring card payments (were) are accepted.

I have one set up, hence why I said "are". "(Were)", cos Iv been trying to change the card to a different card, but can no longer find the options to do that.

@Ade1701 , I'd suggest calling through to EE directly. I'm about to do that myself.

Re: Re: How to change payment method?

XRaySpeX — Tue, 26 Mar 2024 09:26:55 GMT

@WhoKnows05 : I think you are talking about PAYG. We are talking about contracts.

On PAYG they are now known as "Direct Card Payments".