topic Re: Ee pay bill online not working in Contracts & Billing

Ee pay bill online not working

DanielleR32 — Mon, 25 Mar 2024 19:50:41 GMT

Pay online bill is not working it keeps coming up with an error saying they couldn't process payment

Katie_B — Tue, 26 Mar 2024 09:10:05 GMT

Good morning @DanielleR32.

Thanks for coming here.

Are you still seeing this error message?

Katie

DanielleR32 — Tue, 26 Mar 2024 16:30:08 GMT

Hiya, yes I tried again today and its still saying the same

Christopher_G — Tue, 26 Mar 2024 18:25:14 GMT

Are you using this Fast Payment service, @DanielleR32? If not, could you give it a go please?

Chris

DanielleR32 — Tue, 26 Mar 2024 19:03:57 GMT

Yes that's the one I've been using, I log into my account and try and pay it, and it says "can't process payment"

Katie_B — Wed, 27 Mar 2024 07:52:26 GMT

Do you have another card available @DanielleR32?

Katie