Unknown payments to EE

NBAX9 — Mon, 25 Mar 2024 22:56:49 GMT

Hi,

My Mum is 91 and I've just registered Power of Attorney with her Bank. I can see that there are two separate payments - of quite substantial amounts - going to EE every month, but I've no details or copy bills. She does have an old mobile phone, so one of the payments will be for that, I guess. I've no idea what her EE account number is or how to easily get hold of copy bills. Can anyone point me in the right direction, please.

Thanks

Re: Unknown payments to EE

XRaySpeX — Mon, 25 Mar 2024 23:18:42 GMT

@NBAX9 :

Refer to Change my account in the case of a life event :

Transfer to a friend, colleague or family member

To change the account holder name on your mobile account and transfer it to a new owner, give us a call when both you and the new account holder are together.

To transfer the account:

call 150 from your EE phone

call 07973 100 150 from any phone

Things to remember:

the number must have been active on our network for three months

there must be no outstanding balance

the new account holder should have their credit or debit card ready for a credit check (if they don’t already have an EE account)

if you have a multi-plan discount on the line it will be removed

topic Re: Unknown payments to EE in Contracts & Billing

Unknown payments to EE

Re: Unknown payments to EE

Transfer to a friend, colleague or family member