https://community.ee.co.uk/t5/Contracts-Billing/Friends-and-Family-discount-ended/m-p/1371331#M85753 <P>I upgraded my SIM only plan and then got a message saying my 50% friends and family discount (my brother works for BT) had been cancelled... How do I get it back on my account?</P><P>I have a new code generated now as well, if that's required<BR /><BR />I've tried 'message us' in the app but that app is a complete waste of time, its dreadful and never works, the message us part just constantly loads and never actually does anything.</P> Mon, 25 Mar 2024 16:37:08 GMT ZombieRodeo 2024-03-25T16:37:08Z https://community.ee.co.uk/t5/Contracts-Billing/Friends-and-Family-discount-ended/m-p/1371331#M85753 <P>I upgraded my SIM only plan and then got a message saying my 50% friends and family discount (my brother works for BT) had been cancelled... How do I get it back on my account?</P><P>I have a new code generated now as well, if that's required<BR /><BR />I've tried 'message us' in the app but that app is a complete waste of time, its dreadful and never works, the message us part just constantly loads and never actually does anything.</P> Mon, 25 Mar 2024 16:37:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/Friends-and-Family-discount-ended/m-p/1371331#M85753 ZombieRodeo 2024-03-25T16:37:08Z https://community.ee.co.uk/t5/Contracts-Billing/Friends-and-Family-discount-ended/m-p/1371344#M85754 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2141408">@ZombieRodeo</a>&nbsp;</P> <P>If you contact the services team on 150 a EE guide should be able to request for the discount to be reapplied I recently upgraded and my F&amp;F fell off &amp; they got it reapplied within 24 hours.</P> <P>Thanks</P> <P>David <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> Mon, 25 Mar 2024 16:59:26 GMT https://community.ee.co.uk/t5/Contracts-Billing/Friends-and-Family-discount-ended/m-p/1371344#M85754 Profile closed 2024-03-25T16:59:26Z