topic Bereavement Notification in Contracts & Billing

Bereavement Notification

Spudnando — Mon, 25 Mar 2024 15:16:25 GMT

My father passed away and he had an EE mobile phone, but the contract is in my name and I paid it for him - how do I go about closing this as everyone else has a phone contract so there's no family that can use it?!

Re: Bereavement Notification

XRaySpeX — Mon, 25 Mar 2024 15:23:03 GMT

Refer to Change my account in the case of a life event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

the account holder’s name and number

a number to contact you on

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

disconnect their broadband or number and close their account

transfer the connection or number to someone else

Re: Bereavement Notification

Chris_B — Mon, 25 Mar 2024 15:24:05 GMT

@Spudnando Sorry for your loss, You’ll need to call customer services about this. Have a read through THIS