topic Anytime upgrade in Contracts & Billing

Anytime upgrade

Stephen95 — Sat, 23 Mar 2024 22:00:07 GMT

Hi I was just wondering if I do the upgrade anytime does it have to been the phone I took out that I send back as I no longer have it due to it breaking

Re: Anytime upgrade

Leanne_T — Sun, 24 Mar 2024 13:58:34 GMT

Morning @Stephen95

Thanks for coming here.

You would need to return the original device and it would need to be in full working condition with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one).

If this is not possible and you would like to discuss your options, please call us on 150 and the team will be happy to help.

Leanne.

Re: Anytime upgrade

Chris_B — Sun, 24 Mar 2024 08:29:59 GMT

@Stephen95 You’ll be required to pay a fee in order to upgrade anytime without sending the device back. And depending on what device it is and how long you’ve had the contract for it could be expensive. Plus the fact you have to have the same or more costly tariff then you have now you can not have a cheaper tariff.