topic Re: Upgrade to SIM only impossible via Website or App in Contracts & Billing

Upgrade to SIM only impossible via Website or App

abebaby61 — Sat, 23 Mar 2024 09:56:01 GMT

Hi. I am getting extremely frustrated with the inadequacy of the website and app for doing what should be a simple upgrade at the end of a contract. I am trying to move to a SIM only deal, the website just reverts back to another number on my account when I yrt it and the App goes from showing a £0 upfront charge with £16 a month cost to £ 189 upfront charge £16 a month cost at the check out. I can not believe that an organization the size of EE has such an inadequate App and website.

Re: Upgrade to SIM only impossible via Website or App

Northerner — Sat, 23 Mar 2024 10:47:11 GMT

Hi @abebaby61

Give EE CS a call on 150. It will be done in minutes and you might be able to get a better deal.

Thanks

Re: Upgrade to SIM only impossible via Website or App

chistery — Sat, 23 Mar 2024 10:55:23 GMT

I get the same issue when trying to upgrade. EE make it so hard to give them money sometimes.

Re: Upgrade to SIM only impossible via Website or App

Aaad — Sat, 23 Mar 2024 21:48:39 GMT

Wait till you need to make an insurance claim...

Heaven may not be a place on earth, but hell certainly is.

Re: Upgrade to SIM only impossible via Website or App

Leanne_T — Sun, 24 Mar 2024 09:40:19 GMT

Morning @abebaby61

Thanks for coming to the community.

To discuss your upgrade options for the correct number and get your EE account looked into, please give us a call on 150 and our mobile guides will be happy to help.

Leanne.