topic Re: 150% increase in my bill when I was away, didn't use my phone. No calls. in Contracts & Billing

150% increase in my bill when I was away, didn't use my phone. No calls.

WillDDuff — Thu, 21 Mar 2024 22:02:10 GMT

Re: 150% increase in my bill when I was away, didn't use my phone. No calls.

Katie_B — Fri, 22 Mar 2024 07:53:23 GMT

Hello @WillDDuff.

Thanks for coming here.

Have you been able to view your bill for a breakdown of your charges?

Katie

Re: 150% increase in my bill when I was away, didn't use my phone. No calls.

WillDDuff — Fri, 22 Mar 2024 09:26:39 GMT

Hi, Katie,

No, I’ve never needed, and it wasn’t obvious.
I just checked my call log, two calls in wifi when I left, and two when I returned. Nothing in between while I was travelling.
I did recall a text saying I had reached my limit, but couldn’t check it.
And texts giving me the rates (£2.75/min) in various places, but NEVER use the phone after a £433 bill for 2 Malaysia texts 9 years ago!
Will.

Sent from Mail<> for Windows

Re: 150% increase in my bill when I was away, didn't use my phone. No calls.

Katie_B — Fri, 22 Mar 2024 09:29:32 GMT

Hi @WillDDuff.

I would recommend logging in to your EE account online to view a breakdown of your bill.

If you wish to discuss this further, our customer care team on 150 will be happy to help.

Katie

Re: 150% increase in my bill when I was away, didn't use my phone. No calls.

XRaySpeX — Fri, 22 Mar 2024 10:23:15 GMT

How long have you been away?

Re: 150% increase in my bill when I was away, didn't use my phone. No calls.

WillDDuff — Sun, 24 Mar 2024 00:16:23 GMT

Left 2100 on 29 January for S-E Asia,
Returned 0950 on 7 March.

Re: 150% increase in my bill when I was away, didn't use my phone. No calls.

Leanne_T — Sun, 24 Mar 2024 08:13:02 GMT

Hi @WillDDuff

Have you viewed the bills in your EE account to see what the extra charges are for?

Leanne.