topic Two Bills one mobile in Contracts & Billing

Two Bills one mobile

Kernowlady — Thu, 21 Mar 2024 17:41:49 GMT

Why does EE bill me for 2 accounts when I only have the one mobile, and why cant I get to speak to a person!

Re: Two Bills one mobile

Chris_B — Thu, 21 Mar 2024 19:25:41 GMT

@Kernowlady You can call customer services on 150 and select option 2 then select the closest option to your issue.

This public forum doesn’t have access to your account to see what you’re being billed for but by any chance is your contact a flex tariff? If it is your are billed one for the tariff and the other bill is for the device. It’s separate as you don’t then have a price increase on the device each year but just for the tariff.

Re: Two Bills one mobile

bristolian — Thu, 21 Mar 2024 19:35:12 GMT

Are you saying you receive two separate monthly bills for the same mobile number? Are there different mobile numbers against each (presumably) separate account numbers?