topic Re: Bill in Contracts & Billing

Bill

TraceyAR24 — Tue, 19 Mar 2024 07:35:47 GMT

I cease my subscription prior leaving the UK and now I am still getting charged - how to I get my money back and again cease my subscription which I did once already

Re: Bill

Leanne_T — Tue, 19 Mar 2024 09:23:30 GMT

Hi @TraceyAR24

Thanks for coming here.

Do you have a pay monthly account that you have requested to cancel?

How long ago did you call us and ask to cancel the subscription?

Thanks 🙂

Leanne.

Re: Bill

TraceyAR24 — Wed, 20 Mar 2024 03:31:26 GMT

I cancelled in January 2023
I have been billed in Feb and March

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Re: Bill

Christopher_G — Wed, 20 Mar 2024 08:05:55 GMT

Hi @TraceyAR24

How did you request to cancel? Did you ask to keep the number?

Chris