topic Re: I'd like to cancle my Sim contract in Contracts & Billing

I'd like to cancle my Sim contract

JihyunKwon — Mon, 18 Mar 2024 11:58:39 GMT

I bought new Sim which is unlimited 24months plan from EE shop last week.

but as soon as I put the sim, I found out EE is not working very well in my house.

so I didn't use at all, I'd like to cancle it.

I tried to call EE customer service. but I'm not good at English. so I couldn't .

Is there any way to cancle online or Live chat ?

Thank you...

Re: I'd like to cancle my Sim contract

XRaySpeX — Mon, 18 Mar 2024 13:02:35 GMT

@JihyunKwon : No, you'll need to take it back to the store & explain you have coverage problems. As you ordered in-store you have no statutory "change-of-mind" right of return.

Re: I'd like to cancle my Sim contract

Schockwave — Mon, 18 Mar 2024 13:04:09 GMT

Hello @JihyunKwon ,

Welcome to the community,

There is no cooling off period if you got your SIM card from a high street store.

Is it only in your house that the signal is not working very well?

Do you have fixed broadband? If so, you should be able to use wifi calling, you just need to set this up in your phone’s settings.

Live chat is found via the EE App when someone is available and you have a contract with EE. You cannot cancel online, you would have to do this either by ringing customer service or live chat.