topic Re: Bill price not as promised in Contracts & Billing

Bill price not as promised

JamesAwilkinson — Mon, 18 Mar 2024 07:50:30 GMT

So I was contacted by EE, trying too upgrade my pay as you go package. After a little over ten minutes of the woman trying to convince me its a good Idea, she offered me a new deal, she said because I've been with EE for a while, I can get a better package with a discount which would actually be lower than my now £15 a month. So obviously I agreed to the new deal, my first bill comes around and it's more than my usual charge. I thought this might be just because it's a new deal and with change in payment dates it was calculating my payment. Turns out I was wrong my now monthly price is £17.50 a month. Trying to contact EE is a pain. So I think I might end up just finding a new provider.

Re: Bill price not as promised

Chris_B — Mon, 18 Mar 2024 07:55:01 GMT

@JamesAwilkinson Your are billed between the bill being generated and for the month ahead. Your first bill will always be slightly more on the first bill. Have you looked at your bill breakdown?

Re: Bill price not as promised

XRaySpeX — Mon, 18 Mar 2024 08:03:24 GMT

@JamesAwilkinson : Paying particular attention to the dates covered.

Re: Bill price not as promised

JamesAwilkinson — Mon, 18 Mar 2024 08:42:09 GMT

I know this. As I mentioned, u understood the first payment may be more but the second and third payment are the same.

Re: Bill price not as promised

Christopher_G — Mon, 18 Mar 2024 10:55:33 GMT

Hi @JamesAwilkinson

Welcome to the community.

You mentioned that the person you spoken to said there would be a discount. Is the discount showing on your account and on the bill?

Chris

Re: Bill price not as promised

Schockwave — Mon, 18 Mar 2024 13:23:33 GMT

@JamesAwilkinson Was the monthly payment with or without vat and maybe that is what has been added?