topic Re: Direct Debit in Contracts & Billing

Direct Debit

IanHearder — Sun, 17 Mar 2024 17:15:44 GMT

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian.

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Re: Direct Debit

Northerner — Sun, 17 Mar 2024 13:08:30 GMT

Hi @IanHearder

Is the 13th your billing date or direct debit date. Your DD is normally within 10 days of billing.

Can you log into the app.

Thanks

Re: Direct Debit

IanHearder — Sun, 17 Mar 2024 13:11:13 GMT

The 13th is my Direct Debit date.

Re: Direct Debit

Katie_B — Sun, 17 Mar 2024 13:44:53 GMT

Hi @IanHearder.

I would recommend giving us a call if your payment this month has not been taken.

Katie

Re: Direct Debit

IanHearder — Sun, 17 Mar 2024 17:15:57 GMT

Thank you Katie, I am not very good on the phone as I have hearing problems so I shall have to wait until family call. I still don't know why I am unable to access the website.
Ian

Re: Direct Debit

Katie_B — Sun, 17 Mar 2024 14:35:12 GMT

What happens when you try logging in to your EE account online @IanHearder?

Do you have access to the EE app on your phone?

Katie

Re: Direct Debit

IanHearder — Sun, 17 Mar 2024 17:16:06 GMT

Sorry, something's gone wrong

Please refresh the page or have
another go later when we've fixed
things.
I get this message. I don't have the app but I shall get my daughter to upload it tomorrow.
Ian

Re: Direct Debit

Katie_B — Sun, 17 Mar 2024 14:50:55 GMT

Please be sure to let us know how you get on @IanHearder.

Katie